Shipping & Returns
After your payment is verified, it takes 1-2 business days to process and ship your order. This does not include weekends or holidays. Purchases made after 10.30am GMT will not be shipped out until the next business day. If you order after 10.30am GMT on aFriday, your order will likely be shipped out on the following Monday. Please refer to the chart below for rates/times.
*See below for customs and import duties information
You will receive your order anywhere from 7-20 business days from the date that it is shipped out (if you choose standard shipping), not necessarily from the date that it is placed. After your payment is authorized and verified, it can still take up to two days to process your order. This is just an estimate, though, and doesn't include weekends or holidays. Orders are processed within 1-2 business days after your purchase is made (excluding weekends). Please allow 24-48 hours for your tracking details to update.
CUSTOMS, TAXES, DUTIES, & FEES
Our standard shipping options are sent by the DHL GlobalMail system and are eventually placed into your country's local postal stream. All customs, taxes, import duties, brokerage fees, or any additional charges by your local government are the responsibility of the recipient. There is a slight chance that you will not get charged VAT or duties, however if you do get charged, we cannot be responsible for these fees in any way, as we do not receive any of this money. The funds go exclusively to your own government. The last thing we would want is for our customers to be charged extra, as this would be detrimental to our sales. Since duties and taxes vary by country and by what was ordered, we are not able to supply an estimated duty costs. Please contact your customs office for more information.
Shipping fees and taxes will not be refunded for packages that are refused due to VAT/duties.
Any brand new product can be returned for a full refund or store credit within 20 days of delivery. Please contact Customer Support to schedule the return. Oscar James will not be responsible for covering the cost of return shipping.
For international customers the customer is responsible for the return shipping. Once we receive it back and verify it is unworn, the return will be processed and a full refund will be issued.